J. Michel Metz has a long post on his blog discussing the Drobo vs Synology NAS boxes. Specifically, he talks about his experience dealing with Drobo's support team vs the Synology support.
Not surprisingly, his experience is that the Synology support is much better. About the customer service he received when he had questions after he received his Synology box:
But the best part was the customer service.
I had wanted to know whether or not I should connect the Synology
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